Let's keep in touch
Have a question about an order, need a little help finding your perfect GLOWEN piece, or just want to say hello? We'd love to hear from you.
Frequently asked questions
We can't wait to get your GLOWEN goodies on their way! Orders are typically processed within 1–3 business days and ship Monday through Friday, excluding holidays. Once your order ships, you'll receive an email with tracking information.
We're happy to ship GLOWEN goodies throughout the United States, including Alaska and Hawaii!
Standard shipping is $8.95 on orders under $125, and shipping is on the House for orders of $125 or more! We ship via USPS or UPS.
We want you to love the way your GLOWEN pieces fit! Check the size guide and fit details on each product page before ordering. If you're still unsure, feel free to reach out through our Contact page. We're happy to help!
Our collections are thoughtfully curated and released in limited quantities, so some pieces may not return once they're gone. Occasionally, a favorite may make another appearance, but we can't promise a restock.
Of course! We understand that sometimes something just isn't quite right. Eligible items may be returned for store credit when a return is initiated within 14 days of delivery.
Returned items must be unworn, unwashed, in their original condition, and have all original tags attached.
Return shipping is the customer's responsibility. You're welcome to use the shipping carrier of your choice, but we strongly recommend selecting a service that provides tracking information. House of GLOWEN is not responsible for return packages lost in transit when customers use their own shipping method.
For your convenience, we can also provide a prepaid return shipping label for $8.95, which will be deducted from your store credit.
Please note: Store credit will be issued only after your return has been received and inspected to confirm it meets our return requirements.
Need a different size? We're happy to offer one size exchange, subject to availability. You cover return shipping, and we'll cover standard shipping on your replacement piece.
Please see our full Returns & Exchanges policy for additional details.
We know plans can change! If you need to make an adjustment, please contact us as soon as possible with your order number. We'll do our best to help, but once an order has been processed or shipped, changes or cancellations may no longer be possible.
Oh no! That's certainly not the experience we want for you. Please contact us within 7 days of delivery with your order number and photos of the item or issue. We'll review everything and work to make it right.
We want your GLOWEN favorites to stay beautiful for as long as possible! Because fabrics and embellishments vary, please follow the care instructions provided with your item and on its product page.
Need your GLOWEN goodies a little sooner? We're happy to explore expedited shipping options! Please contact us before placing your order so we can check availability and provide a shipping quote. Expedited shipping costs vary by destination and delivery timeframe and are not included in our complimentary shipping offer. Expedited shipping will not expedite our processing time of 1-3 business days.
Shipping
We can't wait for your GLOWEN pieces to make their way to you!
Orders are typically processed within 1–3 business days and ship Monday through Friday, excluding holidays, via USPS or UPS.
House of GLOWEN currently ships throughout the United States, including Alaska and Hawaii.
Standard Shipping
$8.95 on orders under $125.
Complimentary Shipping
Shipping is on the House for orders of $125 or more!
Need It a Little Sooner?
Have a special occasion coming up? We're happy to explore expedited shipping options! Please contact us before placing your order so we can check availability and provide a shipping quote. Expedited shipping rates vary by destination and delivery timeframe and are not included in our complimentary shipping offer. Please note: Expedited shipping does not change the 1-3 business day processing time.
Once your order is on its way, you'll receive a shipping confirmation email with tracking information so you can follow your GLOWEN goodies right to your doorstep!
Please note that delivery times may vary depending on your location and the shipping carrier. Our 1–3 business day processing timeframe does not include transit time.
Pick Up
Prefer to skip shipping? Pick up is available at no charge at two locations:
• Midlothian, VA
• Wilmington, NC
Select your pick up location at checkout. We'll email you once your order is ready, along with details for collecting it.
Returns
We hope you love your GLOWEN pieces as much as we loved creating them!
If something isn't quite right, we're happy to help.
Returns
Eligible items may be returned for store credit when a return is initiated within 14 days of delivery.
To qualify, returned items must be:
• Unworn and unwashed
• In their original condition
• Returned with all original tags attached
Store credit will be issued only after your return has been received and inspected to confirm it meets our return requirements.
Return Shipping
Return shipping is the responsibility of the customer.
You're welcome to use the shipping carrier of your choice, but we strongly recommend selecting a service that provides tracking information. House of GLOWEN is not responsible for return packages lost in transit.
For your convenience, we can also provide a prepaid return shipping label for $8.95, which will be deducted from your store credit.
Size Exchanges
Need a different size? We're happy to help!
We offer one size exchange per eligible item, subject to availability.
Customers are responsible for shipping the original item back to us, but standard shipping on your replacement piece is on the House!
Replacement items will be shipped once the original item has been received and inspected.
Because our collections are released in limited quantities, we cannot guarantee that your preferred size will be available.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
We'll review the situation and work to make it right, including covering applicable shipping costs for an error on our part.
How to Start a Return or Exchange
To initiate a return or exchange, please contact us through our Contact page with your order number and the item you'd like to return or exchange.
We'll provide instructions for the next steps.